Your Questions, Answered

  • We provide PC and laptop repair, hardware replacement, virus and malware removal, system optimization, data recovery, custom PC builds, diagnostics, and routine maintenance including cleaning services.

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • We put honesty, quality, and community first. Unlike many big repair stores, we offer transparent pricing, no surprise fees, and personalized one-on-one support. We treat every system like it’s our own, focusing on long-term fixes—not quick temporary patches. We also give back by offering seasonal free PC cleaning events, reliable remote support for software issues, and custom build services tailored to your exact needs. At Pacs PC Repair, you’re not just another customer—you’re part of the Pacs PC family.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

  • Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.

  • Yes, All PacsPcRepair jobs include a 30 day money back guarantee while Hardware parts are covered based on manufacturer warranty terms.

  • Yes, I charge a $100 diagnostics fee. This fee will only be waived if the repair is completed.

  • Yes, we can recommend and install hardware upgrades to improve speed, gaming performance, multitasking, or storage capacity.

  • Yes, thermal paste replacement is included with many cleaning or overheating-related services when necessary.

  • Yes. We take strong precautions to protect your personal files. If there is any risk of data loss, we notify you beforehand and recommend a backup or data recovery option if needed.

  • Repair times vary depending on the issue. Simple fixes like virus removal or part replacements can take 24–48 hours, while complex hardware or data recovery services may take longer. We always give an estimated timeframe after diagnosis.

  • Yes! We offer custom PC build services tailored to your budget and performance needs, including part selection, assembly, cable management, and setup.